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ALL RETURNS MUST BE SENT BACK WITHIN 7 WORKING DAYS (MALAYSIA) / 10 WORKING DAYS (OUTSIDE MALAYSIA)
MY DENIM FASHION provides returns for all items except Best Buy/SALE/Discounted & Free size items.(All accessories are not not returnable).
Returns can only be made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
1. Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.
2. The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 5-7 working days.
3. All returns which do not meet the above-mentioned criteria s will be strictly declined and forfeited.
4. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
5. Any used/credited reward points/discount codes for the returned order will be voided and not refundable/re-usable. Usage of points on subsequent purchases will not be awarded for additional points.
6. We shall not be held liable for the damage on the goods due to your carelessness or mishandling of the goods.
7. Yes, all returns will be subjected to a restocking fee of RM3 each item.
8. Items that have been kept for more than 2 months (due to hold shipping )cannot be returned.
Example : Return 2 items from West Malaysia.
Processing fee = First Item (RM 3) + Second Item (RM 3) = RM 3+RM 3 = RM 6 (Restocking fee)
MY DENIM FASHION reserves the right to reject any request to mail these items alongside with a new order. All returns are final and further requests will be denied.
* Color of products may vary due to studio lighting used and please allow 20% of color variation in real products as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee RM 3 per piece.
* There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit.
* For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.
*Kindly record your video when you unbox , inform us if you find any defect or missing item within 3 days , your request will not be entertained if fail to do so.
Exchange Procedure
Drop us an exchange form within 3 days from the date you receive your item and provide us with the following:
All returns will be refunded via store voucher equivalent to the purchase amount, which you can use for future purchases on our website. Store vouchers are valid for 12 months from the date of issue.
Simply send your return parcels to the mailing address below using a trackable delivery method. Please keep your proof of postage and tracking number when shipping back your returns as this will avoid any dispute in the event of any lost mail. The return postage will be at your own cost and we are not liable for any return packages that may become lost in transit.
Attn: MY DENIM FASHION (RETURN DEPT)
173-B, JALAN SS 2/24 , 2ND FLOOR, 47300 PETALING JAYA, SELANGOR.
Ms.Looi
+60 17-670 6599
