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ALL RETURNS MUST BE SENT BACK WITHIN 7 DAYS (MALAYSIA) / 10 DAYS (OUTSIDE MALAYSIA)
MY DENIM FASHION provides returns for all items except Best Buy/SALE/Discounted/Pre-order & Free size items (All accessories and intimate apparel, including underwear, bras, shapewear, socks, and more, are non-returnable).
Returns can only be made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
1. Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.
2. The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 5-7 working days.
3. All returns which do not meet the above-mentioned criteria s will be strictly declined and forfeited.
4. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
5. Any used/credited reward points/discount codes for the returned order will be voided and not refundable/re-usable. Usage of points on subsequent purchases will not be awarded for additional points.
6. We shall not be held liable for the damage on the goods due to your carelessness or mishandling of the goods.
7. Items that have been kept for more than 14 days (due to hold shipping ) cannot be returned.
8. Yes, all returns will be subjected to a restocking fee of RM3 each item.
Example : Return 2 items from West Malaysia.
Processing fee = First Item (RM 3) + Second Item (RM 3) = RM 3+RM 3 = RM 6 (Restocking fee)
MY DENIM FASHION reserves the right to reject any request to mail these items alongside with a new order. All returns are final and further requests will be denied.
* Color of products may vary due to studio lighting used and please allow 20% of color variation in real products as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee RM 3 per piece.
* There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit.
* For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.
*Kindly record your video when you unbox , inform us if you find any defect or missing item within 3 days , your request will not be entertained if fail to do so.
Exchange Procedure
Drop us an exchange form within 3 days from the date you receive your item and provide us with the following:
All returns will be refunded via store voucher equivalent to the purchase amount, which you can use for future purchases on our website. Store vouchers are valid for 12 months from the date of issue.
Simply send your return parcels to the mailing address below using a trackable delivery method. Please keep your proof of postage and tracking number when shipping back your returns as this will avoid any dispute in the event of any lost mail. The return postage will be at your own cost and we are not liable for any return packages that may become lost in transit.
Attn: MY DENIM FASHION (RETURN DEPT)
VE-02-02 , Edu Sentral, Jalan Setia Murni U13/51, 40170 Shah Alam, Selangor, Malaysia.
Ms. Looi (Closed Mondays)
+60 12-296 5998
** whatsapp only
（以下为中文翻译版本，一切条规依英文版本为依据。）
所有退货必须在 7 日（马来西亚）/ 10 日（马来西亚以外）期限内寄回商品。
MY DENIM FASHION提供所有商品的退货，除了Best Buy/ SALE/ Discounted/ Pre-order 和 Free size商品（及所有配饰、贴身衣物包括：内衣、内裤、塑身衣、袜子等,均不可退货）。
每个订单编号只能退货一次。也就是，使用Return Credit购买的订单，不予退货。
1. 商品必须保持原始状态（标签完好，未穿戴、未清洗和未改动）。不符合所有上述条件的商品将被拒绝退换。所有商品不得浸泡。如果因此原因导致颜色褪色，该商品将不可退货。
2. 一旦我们收到退货商品及检查后，退货部门将与您联系，并在收到商品后通过电子邮件发送您的Return Credit。通常需要5-7个工作日。
3. 所有不符合上述标准的退货将被拒绝或销毁。
4. 商品在送抵我们之前是您的责任。为了保障您自身权益，我们建议您使用可以为商品价值提供保险的快递服务发送包裹。请保留跟踪代码，以备我们查询。
5. 对于退货订单，任何使用奖励积分/折扣码等优惠途径。将作废，且不可退款/重复使用。后续购物使用积分将不会额外获得积分。
6. 我们不对您因对商品的疏忽或处理不当，或邮寄期间而导致的商品损坏负责。
7. 因选择“凑单 Hold Shipping”，商品存放超过14天，将无法退货。
8. 所有的退货，都将收取每件商品RM3的重新上架费用。
示例：从西马退回2件商品。
处理费 = 第一件商品（RM 3）+ 第二件商品（RM 3）= RM 3 + RM 3 = RM 6（重新上架费）。
MY DENIM FASHION 将保留，拒绝任何退货及换货最终的通过权利。其中一下不可控的因素，也将不具备退换的权利，包括：
* 产品的颜色可能会因荧幕显示、摄影的灯光及光线，而有与实际产品颜色有不同。实际产品与实物商品相比，可能存在20%的颜色差异。颜色可能会显得较深或较浅。由于此原因的换货将收取每件RM3的处理费。
* 由于材料的不同拉伸材质，我们网站及社交媒体提供的测量尺码，可能存在1-2cm的差异。请依据我们提供的产品尺寸，并与您现有的衣服进行比较，以找到最合适的尺寸。否则，请通过电子邮件将您的资料，发送给我们以评估较合适的尺寸。
* 对于印刷或裁缝因素，每件商品的对称/对齐/颜色和条纹图形，可能会有所不同，由于这个原因的退货不被视为瑕疵。
* 请在您拆包裹时，录制视频，如果在3天内发现任何瑕疵或物品遗失。需尽快通知我们，如果未能这样做，您的请求将不予受理。
换货程序
在收到商品的日期起的3天内向我们提交换货表格。并必须在 7 日（马来西亚）/ 10 日（马来西亚以外）期限内寄回商品。换货资料请填写在以下“退货表格”中：
所有退货将通过等值的Return Credit（购买金）退还，您可以在我们网站上，用于下次的购物使用。Return Credit有效期为发出日算起的12个月内。
需使用可追踪的快递方式，将您的退货包裹寄到以下我们的收件地址。并在寄回退货时，保留您的邮寄证明和跟踪号，以避免在邮件丢失时发生任何争议。退货邮费将由您自行承担，我们对可能在运输途中丢失的任何退货包裹不负责。
收件资料：
MY DENIM FASHION (RETURN DEPT)
VE-02-02 , Edu Sentral, Jalan Setia Murni U13/51, 40170 Shah Alam, Selangor, Malaysia.
Ms.Looi (Closed Mondays)
+60 12-296 5998
** whatsapp only
